Restaurant software and payments solution company Lavu is letting customers in the U.S. and Canada integrate third-party delivery platforms into their point-of-sale systems.
“Starting today, Lavu merchants will be able to see and auto-accept all orders, as well as analyze data across all locations and platforms using a single tablet,” the Albuquerque company said in a news release Monday (Aug. 22).
“Powered by an integration with Otter, thousands of restaurants will eliminate the chaos of managing online orders separately, and will allow them to use their time delivering great guest experiences and growing their businesses.”
Lavu said the integration will include delivery companies such as UberEats, DoorDash, Postmates, Caviar, Order with Google, Club Feast, Grubhub, GoDysh, Lovett, Hungry Panda, Palette Labs, Skip the Dishes, ChowNow, Seamless, Ritual, Bite Squad, Zuppler and Waitr.
“Third-party delivery apps have served as a lifeline for restaurants, allowing them to bring in new customers and orders during challenging times,” Lavu CEO Saleem S. Khatri said in the release. “By uniting these platforms with their existing point of sale, it makes the delivery process for restaurants smoother, ultimately improving customer service, and enables them to better understand and optimize their sales.”
The launch comes at a time when restaurants are increasingly turning to digital technology to retain customer loyalty and manage pricing and labor.
According to a recent PYMNTS study, digital ordering offering have become omnipresent, with 87% of restaurants giving diners an online ordering option for in-store pickup.
In addition, our research found that nearly two-thirds of restaurants we surveyed are available on third-party aggregators, half have direct ordering apps and 15% are available through Google ordering. And off-premises channels aren’t the only ones getting the digital treatment. A quarter of restaurants have begun offering ordering at the table via QR code, while another 18% offer self-service kiosks.
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