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TD Bank In US Snarled By Brief Outages

Toronto-Dominion Bank (TD) was hit by digital outages linked to a service provider issue that impacted U.S. customers and employees only, according to a Reuters report Thursday (July 15). Customers also said on Twitter that there were direct deposit delays, but the Canadian bank tweeted that the issue was resolved.

The outages have since been resolved. In a statement, the company said: “Customer access to our U.S. online and mobile banking was temporarily disrupted by fiber issues at a service provider that impacted companies across multiple industries. The issue was quickly identified and resolved.  We apologize for any disruption.”

Separately, TD said in a press release on Wednesday that it is growing its presence in Jacksonville, Florida, after leasing over 30,000 square feet of office space. The company said it plans to build new branches that will bring some 250 jobs to the area. The bank already employs some 440 people in Jacksonville and more than 2,300 in Florida.

“Florida is experiencing growth unlike any other state in the country and the addition of our new operations center and the enhancements we’re making to our store network are investments in the Florida Market for years to come,” Nick Miceli, regional president, Florida Metro, TD Bank, said in a press release on Thursday (July 15).

TD has also invested in the local community with $2.7 million in grants extended across Florida.

“This announcement of TD Bank’s expansion and creation of 250 new jobs adds to Jacksonville’s already great momentum as a leading destination for the financial services industry,” said Jacksonville Mayor Lenny Curry. “To have one of the nation’s ten largest banks with more than 150 years of experience recognize our community’s potential is a tremendous vote of confidence in the future growth of our city.”

The bank also experienced an outage that started at around 2 a.m. on Feb. 25 and prevented customers from accessing their accounts online and using ATMs but was determined not to be caused by a security-related issue.

TD is one of the biggest banks in the U.S. and services some 9.6 million customers.

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